Privacy Policy

This Privacy Policy explains how SiXb Limited collects, uses, stores, and discloses personal information when people visit our website, contact us, or use SiXb products and services.

We are based in New Zealand and this policy is intended to reflect our obligations under the New Zealand Privacy Act 2020 and its Information Privacy Principles.

We may collect contact details such as name, email address, phone number, company name, role, and messages sent through our contact forms or support channels.

When customers use SiXb, we may collect account information, organisation information, supplier and inventory data, recipe and menu data, user activity, device and browser details, IP address, and other technical data needed to operate and secure the service.

We use personal information to:

• respond to enquiries and provide customer support;
• set up, operate, maintain, and improve SiXb products and services;
• manage accounts, authentication, billing, and service communications;
• protect the security, reliability, and integrity of our systems;
• understand product usage so we can improve workflows and usability;
• meet legal, tax, accounting, and compliance obligations.

We do not sell personal information. We may disclose personal information to trusted service providers who help us host, operate, support, secure, or improve SiXb. These providers may include hosting, database, email, analytics, customer support, payment, and professional advisory services.

We may also disclose personal information where required by law, where needed to protect rights, safety, or security, or as part of a business transaction such as a merger, acquisition, or sale of assets.

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, and destruction. These steps may include access controls, encryption, monitoring, backups, and operational security processes.

Some service providers may store or process information outside New Zealand. Where that happens, we take reasonable steps to ensure personal information remains protected in a way that is consistent with New Zealand privacy requirements.

We keep personal information only for as long as it is needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

You can ask us to confirm whether we hold personal information about you. You can also ask to access or correct that information. We may need to verify your identity before responding.

If we cannot provide access or make a correction, we will explain why where required by law.

Our website and products may use cookies and similar technologies to keep services working, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings, but some parts of the service may not work properly if cookies are disabled.

SiXb is designed for businesses and is not directed at children. We do not knowingly collect personal information from children without appropriate consent.

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated date.

If you have questions about this policy, or want to request access or correction, please use our contact form.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.